Ryanair outage: Flights delayed across Europe in systems failure 'chaos'

Stansted Airport on Saturday morning after Ryanair passengers were left queuing to check in due to a 'system outage'
Graeme Jolly/PA
Harriet Brewis @HattieBrewis14 September 2019

Ryanair passengers have faced hours of travel “chaos” after the airline suffered an overnight systems outage.

Dozens of customers complained of being unable to check in to their flights, while others said their booking details had disappeared from the company’s website.

Photos on social media show swarms of customers waiting at airport check-in counters, while others faced delays and baggage system issues.

One man tweeted: “Confusion, chaos and absolute carnage right now at the check-in/bag drop desks at Rome Ciampino. 20 minutes so far and no closer to desks. Totally unacceptable.”

Ryanair passengers complained of delays and check-in issues (file image)
Ralph Orlowski/Reuters

The budget airline confirmed that the outage resulted in disruption to airport check-ins and boarding.

A spokesman for Ryanair said: "This morning (September 14) we suffered a system outage which caused some short delays at airport check-in and boarding.

"The system has been restored and flights are operating as normal. We apologise for any inconvenience caused."

Many of the people who posted on Twitter complained they could not find their flight bookings on the airline's app or website, so were forced to pay to check in at the desk.

Ryanair states on its website that people who do not check-in online will be charged £55 per passenger to do so at the airport counter.

A spokesman for Stansted Airport said: "There was a short disruption to some of Ryanair's systems earlier today at Stansted.

"No other airlines have reported problems this morning."

Create a FREE account to continue reading

eros

Registration is a free and easy way to support our journalism.

Join our community where you can: comment on stories; sign up to newsletters; enter competitions and access content on our app.

Your email address

Must be at least 6 characters, include an upper and lower case character and a number

You must be at least 18 years old to create an account

* Required fields

Already have an account? SIGN IN

By clicking Create Account you confirm that your data has been entered correctly and you have read and agree to our Terms of use , Cookie policy and Privacy policy .

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Thank you for registering

Please refresh the page or navigate to another page on the site to be automatically logged in

MORE ABOUT