Whirlpool dryer recall: Homeowners urged to unplug tumble dryers after firm faces order to recall half a million machines

Whirlpool's HQ in Ohio as the UK government ordered a huge recall of its tumble dryers
Aaron Josefczyk/Reuters
James Morris12 June 2019

Hundreds of thousands of owners of unmodified Whirlpool tumble dryers have been urged to unplug them immediately as the firm faces an "unprecedented" order to recall the machines.

The government will serve a recall notice over concerns that an estimated 500,000 unmodified tumble dryers pose a potential fire risk.

It comes after millions of machines under its Hotpoint, Indesit, Creda, Swan and Proline brands were identified as requiring adjustments to make them safe to operate.

Business minister Kelly Tolhurst said consumer safety was a "government priority" as she revealed plans to make the company recall remaining unmodified appliances.

Kelly Tolhurst: 'This is unprecedented action'
Gareth Fuller/PA

Whirlpool urged anyone with an unmodified machine to contact them.

A spokeswoman said: "Safety is our number one priority and we remain committed to resolving any affected tumble dryers that have not yet been modified.

"The crucial message to anyone who still owns an affected dryer and has not already had it modified by Whirlpool is to contact us immediately on 0800 151 0905.

"In the meantime, anyone with an affected dryer that has not been modified should unplug it and not use it until the modification has been completed."

The company said it was in ongoing discussions with the Office for Product Safety and Standards (OPSS) "to agree additional measures we have proposed to reach consumers who have not yet engaged with this safety programme".

However, Ms Tolhurst told MPs on Tuesday that after reviewing the company's actions "we have informed Whirlpool of our intention to serve a recall notice as a next step of the regulatory process".

"This is unprecedented action," she told the Commons.

The government has been criticised over the time it has taken to serve Whirlpool with a recall notice.

Whirlpool issued a safety warning in 2015 after it found Hotpoint, Creda and Indesit dryers had a fault making them a fire risk and launched a programme of modifying faulty machines.

The problems were blamed on causing at least 750 fires over an 11-year period.

Reporting by Press Association.

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